Terms and Conditions

of Atrulogsys UG (haftungsbeschränkt) i.G.

As of: July 2026

1. 
   

2. Scope

1.1 These Terms and Conditions apply to all contracts between Atrulogsys UG (haftungsbeschränkt) i.G., c/o SRH Gründer-Institut, Bergheimer Straße 147, 69115 Heidelberg, Germany, represented by its Managing Director Andreas Fredrich, hereinafter referred to as the “Provider”, and its customers regarding the use of software, platform, consulting, training, booking and other digital services provided by the Provider.

1.2 The Provider’s services are primarily intended for entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law and special funds under public law. If the Provider exceptionally offers services to consumers within the meaning of Section 13 BGB, the consumer protection provisions of these Terms and Conditions and the applicable statutory consumer protection provisions shall apply in addition.

1.3 Deviating, conflicting or supplementary terms and conditions of the customer shall only become part of the contract if the Provider has expressly agreed to their validity in text form.

1.4 Individual agreements, in particular offers, service descriptions, order confirmations, service level agreements, data processing agreements, statements of work or other written agreements, shall take precedence over these Terms and Conditions.

1.5 These Terms and Conditions also apply to online bookings, self-service purchases, test accounts, pilot accounts, monthly subscriptions, automatically renewed contracts and international customer contracts, unless otherwise agreed individually.

1. Subject Matter of the Contract

2.1 The Provider provides digital services in the field of AI-supported platforms, workflows, compliance support, governance, documentation, analysis, automation, knowledge management and consulting. The specific scope of services is determined by the respective offer, selected package, product description, online checkout, order confirmation or separate agreement.

2.2 The platform may include, in particular, functions for document analysis, regulatory classification, source research, workflow creation, risk assessment, report generation, knowledge management, agent control and other AI-supported assistance services.

2.3 The Provider does not owe any specific legal, tax, medical, technical, regulatory or commercial decision by the customer. The platform serves to support, structure, prepare and document decisions. The final review, assessment and implementation of the results remain the responsibility of the customer.

2.4 AI-generated content, recommendations, summaries, classifications, risk assessments or other outputs of the platform may be incomplete, incorrect or outdated. The customer is obliged to independently review all results that are material to the customer before using them.

2.5 The Provider does not provide legal advice, tax advice, medical advice or any other regulated professional service, unless such service is expressly agreed separately and provided by a person legally authorized to do so.

1. Conclusion of Contract for Individual Offers

3.1 The presentation of services on websites, in presentations, demos, product documents or other materials does not constitute a legally binding offer, but rather a non-binding service description.

3.2 In the case of individually negotiated offers, a contract is concluded when the customer accepts an offer from the Provider, the Provider confirms an order, or the Provider provides the customer with access to the platform and the customer uses such access.

3.3 Test accounts, pilot accounts, demos or beta versions may be limited in time, functionality or usage. Unless expressly agreed otherwise, there is no entitlement to permanent provision, specific functions or conversion into a paid contract.

1. Conclusion of Contract for Online Bookings and Self-Service Purchases

4.1 Customers may book or purchase certain services of the Provider via a website, online checkout, customer portal or other digital ordering process.

4.2 During the online ordering process, the customer selects the desired service, package, term, payment method and, where applicable, additional options. Before submitting the order, the customer can review and correct the entered information.

4.3 The customer submits a binding offer by completing the ordering process by clicking the appropriately labelled order button. For paid offers, the button will be designed in such a way that it is clearly recognizable that the customer is placing an order subject to payment.

4.4 The contract is concluded when the Provider accepts the order, activates access to the service, sends an order confirmation or begins providing the service.

4.5 The Provider may reject orders, in particular if payment details cannot be verified, there is suspicion of misuse, the service is not offered in the customer’s country, or legal, regulatory or sanctions-related reasons prevent provision of the service.

4.6 The Provider does not necessarily store the contract text permanently in a manner accessible to the customer. The customer is therefore responsible for saving or printing the order confirmation, these Terms and Conditions and other contractual documents.

4.7 The contract language is German. For international customers, English may additionally be agreed or provided as the contract language. In case of doubt, the German version shall prevail for German-speaking customers, unless otherwise agreed.

1. Online Bookings of Consulting, Training and Appointments

5.1 The Provider may offer online bookings for consulting, training, workshops, demos, onboarding appointments or other appointments.

5.2 Booking an appointment only creates an entitlement to performance if the Provider confirms the booking or the appointment has been bindingly accepted in the booking system.

5.3 Unless otherwise agreed, appointments shall take place remotely via video conference. The customer is responsible for a stable internet connection, suitable technical equipment and punctual participation.

5.4 Free initial consultations or demos may be rejected, postponed or cancelled by the Provider at any time, unless a paid contract has been concluded.

5.5 Paid appointments may be rescheduled or cancelled free of charge up to 48 hours before the start of the appointment, unless otherwise provided in the respective offer. In the event of later cancellation or non-attendance, the Provider may charge the agreed remuneration in whole or in part, to the extent permitted by law.

5.6 Mandatory withdrawal rights and statutory rights of consumers remain unaffected.

1. Trial Periods, Free Accounts and Beta Versions

6.1 The Provider may offer free trial periods, trial accounts, pilot accounts or beta versions.

6.2 Free accounts may be limited in terms of functionality, number of users, duration, data volume, model usage or otherwise.

6.3 The Provider may change, restrict or terminate free accounts at any time, unless otherwise agreed.

6.4 If a free trial period automatically converts into a paid subscription, the customer will be clearly informed of this before conclusion of the contract. Automatic conversion shall only take place if the customer has expressly agreed to paid continued use during the ordering process.

1. Subscriptions, Term and Automatic Renewal

7.1 The Provider may offer services as monthly, annual or other recurring subscriptions.

7.2 The specific term, billing period, scope of services and price are determined by the respective offer, online checkout, product description or order confirmation.

7.3 Monthly subscriptions automatically renew for one additional month at a time unless terminated before the end of the current billing period.

7.4 Annual subscriptions automatically renew for one additional year at a time unless a different notice period has been agreed in the offer, checkout or contract. Mandatory statutory provisions applicable to consumers shall take precedence.

7.5 Termination may be made via the customer account, by email to info@atrulogsys.de or via a cancellation function provided by the Provider. Where legally required, the Provider shall provide an electronic cancellation option for consumer contracts concluded online.

7.6 If the customer terminates a subscription, access generally remains available until the end of the already paid billing period. A pro rata refund of fees already paid shall only be made if required by law or expressly agreed.

7.7 The right to extraordinary termination for good cause remains unaffected.

1. Upgrades, Downgrades and Package Changes

8.1 The customer may, where technically available, upgrade, downgrade or change the booked package.

8.2 Upgrades may take effect immediately and may be charged on a pro rata basis for the current billing period.

8.3 Unless otherwise agreed, downgrades shall take effect at the end of the current billing period.

8.4 In the event of a downgrade, functions, user accounts, storage space, model access, integrations or other service components may be discontinued. The customer is responsible for checking before a downgrade whether affected data must be exported or backed up.

1. Prices, Taxes and Payment Terms

9.1 The remuneration is determined by the respective offer, selected package, online checkout, price list or separate agreement.

9.2 For entrepreneurs, all prices are net prices plus applicable statutory VAT, if applicable.

9.3 For consumers, prices are stated inclusive of statutory VAT, if applicable.

9.4 For international customers, additional taxes, duties, withholding taxes, reverse charge rules, import duties, bank charges, currency conversion fees or other costs may apply. These shall be borne by the customer to the extent permitted by law and unless expressly agreed otherwise.

9.5 Payments may be made using the payment methods specified in the checkout or offer. The Provider may use payment service providers.

9.6 For recurring subscriptions, the Provider is entitled to collect the fees due via the payment method stored by the customer.

9.7 Invoices are due immediately upon receipt, unless otherwise stated in the offer or checkout. For individually agreed invoice payments, the payment term is 14 days from the invoice date, unless otherwise agreed.

9.8 If the customer is in default of payment, the Provider is entitled to claim statutory default interest, charge reminder fees and temporarily suspend access to the platform after reasonable prior notice.

9.9 The customer may only exercise rights of set-off and retention if the customer’s counterclaims are undisputed, legally established or ready for decision. For consumers, this applies only to the extent permitted by law.

1. Price Changes

10.1 The Provider may change prices for subscriptions with effect for future billing periods if there is an objective reason for doing so, in particular changes in infrastructure costs, model costs, licence costs, hosting costs, further development of the platform, changed legal requirements or an expanded scope of services.

10.2 The Provider shall inform the customer of price changes in good time in text form.

10.3 For monthly subscriptions, price changes shall take effect no earlier than the next billing period. For annual subscriptions, price changes shall take effect no earlier than the next renewal period.

10.4 If the customer does not agree with the price change, the customer may terminate the affected subscription before the price change takes effect.

1. Access and Use of the Platform

11.1 For the duration of the contract, the customer receives a simple, non-exclusive, non-transferable and non-sublicensable right to use the platform within the agreed scope for the customer’s own business purposes.

11.2 The customer is obliged to keep access credentials confidential, protect them against access by third parties and inform the Provider without delay if misuse or unauthorized use is suspected.

11.3 The customer may not misuse the platform. In particular, the customer is prohibited from:

a) circumventing or impairing security mechanisms,
b) accessing systems, data or accounts of third parties without authorization,
c) processing unlawful, discriminatory, offensive or harmful content,
d) introducing malware, exploits or other harmful content,
e) overloading, disrupting or reverse engineering the platform,
f) making the platform available to third parties, whether against payment or free of charge, without the Provider’s consent,
g) using the platform to build a competing product, for systematic benchmarking or to replicate essential functions.

11.4 The Provider is entitled to temporarily suspend access if there are concrete indications of unlawful, contractual or security-threatening use. The Provider shall inform the customer accordingly, unless this would impair security interests or legal obligations.

1. Availability, Maintenance and Further Development

12.1 The Provider shall endeavor to ensure high availability of the platform. However, a specific level of availability is only owed if expressly promised in a service level agreement or other agreement.

12.2 Temporary restrictions may arise in particular due to maintenance, updates, security measures, technical disruptions, force majeure, failures of third-party providers or necessary adjustments to infrastructure.

12.3 The Provider is entitled to continuously develop the platform, modify, expand or replace functions, provided that this does not materially impair the contractually agreed core scope of services.

12.4 Availability may be more limited for free, beta or test accounts.

1. Customer Obligations

13.1 The customer is responsible for the data, documents, content, prompts, configurations and user accounts introduced by the customer.

13.2 The customer shall ensure that the customer has all necessary rights, consents and legal bases to process data and content in the platform.

13.3 The customer is responsible for determining whether and to what extent the use of the platform within the customer’s organization is subject to regulatory, employment law, data protection, industry-specific or internal requirements.

13.4 The customer undertakes not to upload or process any content that violates applicable law, third-party rights or contractual obligations.

13.5 The customer is obliged to make appropriate backups of the customer’s own data, unless data backup is expressly provided by the Provider as part of the agreed service.

13.6 For international customers, the customer is responsible for ensuring that the use of the services is permitted in the respective country and does not violate local regulatory requirements, unless such requirements are expressly part of the agreed service provided by the Provider.

1. Data Protection and Data Security

14.1 The Provider processes personal data in accordance with the applicable data protection laws, in particular the General Data Protection Regulation.

14.2 If the Provider processes personal data on behalf of the customer, the parties shall conclude a separate data processing agreement pursuant to Article 28 GDPR.

14.3 The Provider shall take appropriate technical and organizational measures to protect the platform and the processed data. Details may be set out in a separate agreement, security concept or data processing agreement.

14.4 The customer remains responsible for the lawful collection, input and processing of the personal data introduced by the customer.

14.5 In the case of international data transfers, the applicable statutory requirements shall apply in addition, in particular the requirements of the GDPR where applicable.

1. Rights to Content and Work Results

15.1 The customer retains all rights to the data, documents and content introduced by the customer.

15.2 For the duration of the contract, the Provider receives the right to process the content introduced by the customer to the extent necessary to provide the agreed services.

15.3 All rights to the platform, software, models, workflows, user interfaces, database structures, documentation, concepts, trademarks, designs and other components of the Provider remain with the Provider or the respective rights holders.

15.4 To the extent that reports, analyses, workflows or other work results are created for the customer during use, the customer receives a simple, perpetual right of use for the customer’s own business purposes, unless otherwise agreed in the individual case.

15.5 Use of the platform or its results to build a competing product, create proprietary AI models, systematically replicate the platform or conduct benchmarking without the Provider’s prior consent is not permitted.

1. Third-Party Providers and External Services

16.1 The platform may contain interfaces to third-party providers, external data sources, models, hosting providers, payment service providers or other technical service providers.

16.2 To the extent that third-party services are part of the agreed service, their respective terms of use shall apply in addition, provided that they have been effectively incorporated.

16.3 The Provider is not responsible for outages, changes or restrictions of third-party services to the extent that these are outside the Provider’s control.

16.4 The Provider is entitled to replace third-party providers, models, infrastructure components or technical service providers, provided that this does not materially impair the agreed core scope of services.

1. Right of Withdrawal for Consumers

17.1 Consumers generally have a statutory right of withdrawal for distance contracts.

17.2 The withdrawal period is 14 days from conclusion of the contract, unless a different statutory rule applies.

17.3 Details regarding the right of withdrawal, exercising the right of withdrawal and the consequences of withdrawal are set out in the Provider’s separate withdrawal instructions.

17.4 In the case of digital services or digital content, the right of withdrawal may expire prematurely under the statutory conditions, in particular if the consumer expressly agrees that the Provider begins performance before the expiry of the withdrawal period and confirms the consumer’s knowledge that this may result in the loss of the right of withdrawal.

17.5 Entrepreneurs do not have a statutory right of withdrawal.

1. Warranty

18.1 Statutory warranty rights apply unless otherwise provided in these Terms and Conditions.

18.2 For entrepreneurs, the Provider provides the platform in the agreed condition. No warranty is given for complete freedom from errors, uninterrupted availability or suitability for a specific purpose pursued by the customer, unless expressly agreed.

18.3 The customer must report recognizable defects without delay after discovery in a comprehensible manner.

18.4 The Provider is entitled to remedy defects by repair, workaround, update or replacement solution.

18.5 Statements in presentations, demos, marketing materials or discussions shall only constitute a quality guarantee if they are expressly designated as a guarantee and confirmed in text form.

18.6 For consumers, the statutory provisions on digital products and digital services apply where applicable.

1. Liability

19.1 The Provider shall be liable without limitation in cases of intent and gross negligence.

19.2 In the event of injury to life, body or health, the Provider shall be liable in accordance with the statutory provisions.

19.3 In the event of slightly negligent breach of material contractual obligations, the Provider’s liability shall be limited in amount to the typical, foreseeable damage. Material contractual obligations are obligations whose fulfillment is essential for the proper performance of the contract and on whose compliance the customer may regularly rely.

19.4 Otherwise, the Provider’s liability is excluded to the extent permitted by law.

19.5 Liability under the German Product Liability Act and liability for expressly assumed guarantees remain unaffected.

19.6 The Provider shall not be liable for decisions, actions or omissions of the customer based on platform outputs, AI-generated content, analyses or recommendations, unless the Provider is at fault in a manner giving rise to liability.

19.7 For consumers, limitations of liability apply only to the extent permitted by law.

1. Confidentiality

20.1 The parties undertake to treat all confidential information of the other party as confidential and to use it only for the purpose of performing the contract.

20.2 Confidential information includes, in particular, technical, commercial, strategic, product-related, customer-related and other non-public information.

20.3 The confidentiality obligation does not apply to information that is publicly known, becomes known without breach of duty, was lawfully obtained from third parties or must be disclosed due to legal obligations.

20.4 The confidentiality obligation shall continue to apply after termination of the contract.

1. Reference Use

21.1 The Provider may use the customer’s name and logo as a reference only if the customer has given prior express consent.

21.2 Any further publication of project details, case studies or results requires separate consent from the customer.

1. Contract Termination, Data Export and Deletion

22.1 After termination of the contract, the customer’s access to the platform will be deactivated.

22.2 The customer is responsible for exporting any required data in good time before the end of the contract, unless a separate agreement on data return or data deletion exists.

22.3 The Provider may delete customer data after termination of the contract, provided that statutory retention periods, legitimate interests or contractual obligations do not prevent deletion.

22.4 Details regarding the deletion of personal data may be set out in the data processing agreement.

1. International Customer Contracts

23.1 The Provider may also provide services to customers based outside Germany.

23.2 International customers may be subject to different technical, tax, regulatory or legal requirements. Such requirements shall only become part of the contract if expressly agreed.

23.3 The customer is responsible for ensuring that the use of the platform is permitted in the customer’s country and within the customer’s organization.

23.4 The Provider is entitled to refuse or terminate services if legal, regulatory, export control, sanctions-related or security-related reasons prevent provision of the services.

23.5 If the customer is located outside the European Union or the European Economic Area, separate provisions regarding data protection, data transfer, place of jurisdiction, taxes, currency, payment processing and support times may be required.

1. Applicable Law and Place of Jurisdiction

24.1 The law of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods.

24.2 For contracts with entrepreneurs, the place of jurisdiction for all disputes arising from or in connection with this contract shall, to the extent legally permissible, be the Provider’s registered office.

24.3 For contracts with consumers, the statutory place of jurisdiction shall apply. The choice of law under Clause 24.1 shall apply to consumers only to the extent that it does not deprive the consumer of the protection of mandatory provisions of the law of the country in which the consumer has their habitual residence.

24.4 For entrepreneurs, the place of performance shall be the Provider’s registered office, to the extent legally permissible.

1. Amendments to These Terms and Conditions

25.1 The Provider may amend these Terms and Conditions with effect for the future if there is an objective reason for doing so, in particular changes in the legal situation, technical developments, new functions, adjustments to business processes or changes to the services offered.

25.2 The Provider shall inform the customer of amendments in good time in text form.

25.3 If the customer does not object to the amendment within four weeks after receipt of the amendment notice, the amendments shall be deemed accepted, provided that the Provider expressly informs the customer of this consequence in the amendment notice.

25.4 If the customer objects in due time, the contract shall continue under the previous terms. In this case, the Provider is entitled to terminate the contract with ordinary notice if continuation under the previous terms is unreasonable for the Provider.

25.5 For consumers, amendments shall apply only to the extent that they are legally permissible and reasonable.

1. Dispute Resolution

26.1 The Provider is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

26.2 The former European online dispute resolution platform is not linked by the Provider, as it has been discontinued.

1. Final Provisions

27.1 If individual provisions of these Terms and Conditions are or become invalid, the validity of the remaining provisions shall remain unaffected.

27.2 The statutory provisions shall apply in place of the invalid provision.

27.3 Amendments and supplements to individual contracts must be made in text form, unless stricter form requirements are prescribed by law.